Last updated: 21 June 2025
Kea Exterior Cleaning (“we”, “us”, “our”) is committed to protecting your privacy. This Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website (keaexteriorcleaning.co.uk) or contact us.
1. Information We Collect
1.1 Information you provide
- Contact details: name, email address, phone number (e.g., via contact form or quote request)
- Any additional information you choose to share (e.g. property details, preferred services)
1.2 Information we collect automatically
- Technical: IP address, browser type, device information, time zone
- Usage data: pages visited, time spent, referring site, interactions
2. How We Use Your Information
We use your personal data to:
- Respond to enquiries and provide quotes or estimates
- Schedule, manage, and fulfil exterior cleaning services
- Send service-related communications (e.g. reminders, confirmations)
- Improve our website, via anonymous analytics
- Prevent fraud and abuse
- Comply with legal and regulatory obligations
All processing is based on your consent, contract necessity, or our legitimate business interests under UK GDPR.
3. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience and comply with UK PECR:
- Strictly necessary cookies: Essential for form submission and website functionality
- Performance cookies: Aggregate analytics (e.g. Google Analytics) to help improve our Site
- Marketing cookies: For third‑party advertising, only used if you give consent
Your cookie choices
On first visit, our cookie banner lets you:
- Accept all cookies
- Decline non‑essential cookies
- Manage preferences
You can later change your choices via your browser settings—though this may affect some site features.
4. How We Share Your Information
We may share personal data with:
- Third-party service providers (e.g. web hosting, analytics, email services)
- Legal or public bodies, if required by law (e.g. HMRC, regulators)
- Professional advisers, when necessary (e.g. insurers, accountants)
We do not sell or rent your personal data.
5. Where and How Long We Store Your Information
- Data is stored securely on either UK or EU servers.
- We retain your personal data only as long as necessary to fulfil services or comply with legal obligations.
- When no longer required, information is securely deleted or anonymised.
6. Security & Data Transfers
We use appropriate technical and organisational measures (e.g. SSL encryption) to protect your data. While no internet system is completely secure, we strive to safeguard your data at all times.
If data is transferred outside the UK/EU, we ensure compliance through legal safeguards (e.g. Standard Contractual Clauses).
7. Your Rights Under GDPR
You have multiple rights concerning your personal data, including:
- Accessing and obtaining a copy of your data
- Correcting inaccuracies
- Erasing data (“right to be forgotten”)
- Restricting or objecting to our use
- Withdrawing consent (where granted)
- Requesting data portability
To exercise any of these rights or ask questions, email us at info@keaclean.co.uk or call 07368 159 245. We will respond within one month.
If you’re unsatisfied with our response, you may lodge a complaint with the UK Information Commissioner’s Office (ICO).
8. Children
Our Site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe we have collected such data, please contact us so we can remove it.
9. External Links
Our Site may contain links to third-party websites. We are not responsible for their data practices. Please review their privacy policies separately.
10. Policy Updates
We may update this policy occasionally. Revisions will be noted by date at the top. Significant changes will be highlighted via the website or email notifications. Continued use of our Site after updates indicates consent to revised terms.
11. Contact Us
If you have any questions or concerns about this policy, or wish to exercise your rights, please contact us:
Kea Exterior Cleaning
info@keaclean.co.uk
07368 159 245
Cambridgeshire, UK
Thank you for trusting Kea Exterior Cleaning. We’re dedicated to protecting both your property and your privacy.